Medik Privacy Policy

Welcome to Medik — your trusted companion for accessible, affordable, and AI-enhanced healthcare. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile app and related services.

By using Medik, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Who We Are

Medik is a digital healthcare platform operated by BlendgingBtyes Technologies Limited, providing access to doctor consultations, AI-powered checkups, pharmacy services, lab tests, and subscription-based care plans.

Contact us: Email: blendingbytesdev@gmail.com

2. What Data We Collect

We may collect the following types of data:

A. Personal Information

• Your name, contact information, gender, and date of birth
• Subscription level and billing data (securely processed by payment vendors)

B. Sensitive Health Data

• Information provided during consultations or AI checkups
• Health conditions, symptoms, medications, prescriptions
• Lab test appointments and results, pharmacy orders

C. Technical & Device Information

• Device model, OS version, IP address, session data
• Location (with your consent), diagnostic logs, app usage patterns

3. How We Use Your Data

We use your data to:

• Provide healthcare services and personalized care
• Facilitate AI-powered insights and recommendations
• Connect you with verified medical professionals and service providers
• Manage your subscription plan and account settings
• Improve the safety, performance, and functionality of the app
• Fulfill legal, regulatory, and compliance obligations

We only use your information where legally allowed and with your clear consent, where required.

4. Data Storage & Protection

Your data is stored in secure environments using state-of-the-art encryption protocols both in transit and at rest. Access is strictly controlled and monitored. We adhere to internationally recognized data protection frameworks such as the General Data Protection Regulation (GDPR), the Nigeria Data Protection Regulation (NDPR), and we align with principles from the Health Insurance Portability and Accountability Act (HIPAA), even though we may not be directly subject to it.

5. Data Sharing

We do not sell your personal data to third parties.
However, we may share limited data with:

• Licensed doctors, labs, or pharmacies when necessary to fulfill services
• Authorized vendors supporting payment processing, infrastructure, and analytics
• Government or legal authorities, if required by law or in the public interest

All third-party partners are required to meet rigorous data protection standards and contractual obligations.

6. Use of AI-Powered Health Tools

Medik offers non-diagnostic AI tools including:

• Symptom Checker,
• Skin Health Analyzer,
• General Wellness Screeners.

These tools are designed to offer informational suggestions only and do not replace professional medical judgment. Any recommendations or insights should be discussed with a licensed healthcare provider before making decisions related to your health. AI data may be anonymized and aggregated to enhance service quality and improve model performance over time.

7. Consent and Your Rights

You have the right to

• Access and update your personal information
• Request deletion of your account and associated data
• Withdraw consent where processing is based on consent
• Object to or restrict certain types of processing

8. Children’s Privacy

Our services are not directed to children under the age of 13 (or under 16 in certain regions such as the EU) unless supervised and consented to by a parent or guardian.

9. International Transfers

Your data may be stored or processed in countries outside your jurisdiction. We implement appropriate safeguards for cross-border transfers, such as standard contractual clauses and encryption.

10. Use of Service Providers

To deliver our services, we use external service providers for infrastructure, authentication, analytics, communication, and other essential services. These providers are selected carefully and bound by strict confidentiality and data processing agreements.

11. Data Retention

We retain your data only as long as necessary to provide you with services or meet legal obligations. You may request deletion of your data if you stop using Medik, subject to retention laws and dispute resolution policies.

12. Changes to This Policy

We may update this Privacy Policy to reflect new features or legal changes. We will notify you of significant updates via app notifications or email. Continued use after changes constitutes acceptance.

13. Contact Us

If you have any questions, concerns, or requests regarding your data or this policy: Email: blendingbytesdev@gmail.com